CUSTOM BUSINESS SOFTWARE / SINCE 1999
Custom software for the way you work.
We help medium and large organisations run better with custom software, AI agents and automation.
27 years
of turning complex requirements into software people can depend on.
OUR PROMISE
We take the time to understand your business, your people and what you want to achieve.
Built for organisations with real operational complexity.
SELECTED WORK / VOLKSWAGEN GROUP UK
A national stock count. A two-day window.
We built the system that brings together vehicle records from factories, ports and retailers, checks them against central stock data and helps the team resolve inconsistencies.
Still in use more than 15 years after launch, with ongoing improvements as the work evolves.
ONE CONNECTED STOCK COUNT
Factories
Ports
Retailers
↓
One reconciled view
Check records. Resolve exceptions. Prepare the return.
2 days
stock-count window, reduced from several weeks
A simplified view of the system we built.
WHAT WE BUILD
The systems your business runs on.
01
Operational software
Manage services, track assets, coordinate teams and give people a clear view of the work. Software designed around the detail of your business.
Service management / Asset tracking / Internal systems
02
AI agents & automation
Put AI to work inside real processes. Agents and dependable business rules help handle information, carry out tasks and move work forward.
AI agents / Document workflows / Process automation
03
Connected systems
Bring the tools you already use into the same picture. Connect data and workflows so your team can spend less time copying, chasing and reconciling.
System integration / Reporting / Data reconciliation
AI, BUILT INTO THE WORK
Put AI to work. Keep control of the process.
We build agents that can understand incoming information, use business systems and move work forward. Clear rules, permissions and human review keep the process accountable.
We also created Autm, our AI operational intelligence platform. We bring that hands-on experience to custom client projects.
EXAMPLE WORKFLOW / SERVICE REQUEST
01
A request arrives
An email or document starts the process.
02
The agent gathers context
It finds the relevant records and checks the request.
03
Business rules guide the action
Routine work proceeds within agreed permissions.
An exception needs a person
The right colleague reviews the decision. The action is recorded.
Illustrative workflow. The right controls depend on the process.
HOW WE GET THERE
A clear direction. A considered build.
Our SCOPE framework brings business understanding and lean delivery together. We agree the outcomes, question the assumptions and focus on the most valuable work first.
S
Strategise
Set the direction.
C
Clarify
Understand the work.
O
Optimise
Keep the scope lean.
P
Prototype
Test the assumptions.
E
Execute
Deliver and improve.
Developed by Remote co-founder Paul McGillivray and explained in his bestselling book, Scope to Scale.
PEOPLE WHO GET INVOLVED
We work through the detail with you.
Consultants, designers and developers who ask the questions, understand the detail and stay involved through delivery. You bring the knowledge of your business. We bring the experience to help shape and build the right solution.
“Our project has saved us over £100k in staff costs per year and the ROI has been incredible. Probably more importantly, the client feedback and user experience has also been extremely positive.”
Ross Murray / Managing Director, Acumen
A GOOD PLACE TO START
What needs to work better?
Whether you have a clear brief or a complicated operational problem, we’ll help you explore what’s worth building and decide on the right next step.
A conversation first
We get to know your business, your aims and where we may be able to help.
A clear plan before the build
Where useful, a Clarity Workshop leads to a Blueprint with priorities and a phased delivery plan.
Useful software, delivered in stages
Regular feedback keeps the work aligned with your team and the outcomes that matter.
Remote
Shrewsbury, UK / Since 1999